Shipping Policy

Thank you for shopping with Terra Jewel. We’re committed to delivering your order as smoothly and reliably as possible.

Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times
Estimated delivery times vary depending on your location and shipping method selected at checkout.

Please note that shipping timeframes are estimates and may be affected by:
- courier delays
- weather conditions
- customs processing
- high-volume periods or holidays
- incorrect or incomplete shipping information

We are not responsible for delays caused by carriers or customs once the package has been shipped.

Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, we may offer free shipping promotions. Any free shipping offer will be shown on the website at the time of purchase.

Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.

If duties and taxes are not included at checkout, they are the responsibility of the customer upon delivery.

Please check with your local customs office for more information.

Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout.

Terra Jewel is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible at hello@terrajewelstore.com and we will do our best to help before the order ships.

Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us at hello@terrajewelstore.com.

We will assist you in contacting the carrier and reviewing the shipment status.

Order Tracking
Once your order ships, you will receive tracking information by email.
You can also visit our Track Your Order page for guidance.

Contact
If you have any shipping-related questions, please contact us at:

hello@terrajewelstore.com