FAQs

How long does order processing take?
Orders are typically processed within 1–3 business days (excluding weekends and holidays).

How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Delivery estimates may be affected by courier delays, weather, customs processing, and high-volume periods.

Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Orders & Tracking

How can I track my order?
Once your order ships, you will receive a tracking link by email. You can also visit our Track Your Order page for guidance.

I entered the wrong shipping address. What should I do?
Please contact us as soon as possible at hello@terrajewelstore.com. We will do our best to update your shipping details before the order is processed or shipped.

Can I cancel or change my order?
If you need to cancel or change your order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Returns & Refunds

Do you accept returns?
Yes, we accept returns on eligible items within 14 days of delivery. Items must be unworn, unused, and returned in original condition and packaging.

Are earrings returnable?
For hygiene reasons, certain items such as earrings may not be eligible for return unless they arrive damaged or defective. Please check the product description for item-specific details.

When will I receive my refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds are issued to your original payment method. Processing times may vary depending on your bank or card provider.

Product Care & Wear

Is your jewelry suitable for everyday wear?
Our jewelry is selected with everyday wear in mind. We focus on pieces that are lightweight, comfortable, and easy to style.

Is your jewelry water/sweat safe?
Many of our pieces are chosen for daily wear, including anti-tarnish, sweat-safe, and shower-safe styles. Please refer to product descriptions for specific item details.

Is your jewelry suitable for sensitive skin?
We offer styles selected for comfortable wear. Please review individual product descriptions for material details and care guidance.

Contact

How can I contact Terra Jewel?
For any questions, please contact us at:

hello@terrajewelstore.com