Shipping policy
SHIPPING POLICY (Terra Jewel Store)
Last updated: February 16, 2026
We keep shipping simple and transparent. If you ever have questions, email us at support@terrajewelstore.com.
Processing Time
Orders are packed and shipped within 1–3 business days (excluding weekends and holidays).
Once your order ships, you’ll receive a tracking email.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping option.
Estimated Delivery Times
Delivery times start after your order ships and are estimates:
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Canada: 3–8 business days
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United States: 4–10 business days
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International: 7–21 business days
Tracking
You’ll receive tracking details as soon as your order is on the way.
Duties & Taxes (International)
For international orders, customs duties or import taxes may apply depending on your country. These charges are set by local authorities and are the customer’s responsibility.
Address Help
Please double-check your shipping address at checkout. If you need to update it, email support@terrajewelstore.com as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.
If Something Goes Wrong
If your package is delayed, arrives damaged, or shows “delivered” but you can’t find it, contact us at support@terrajewelstore.com and we’ll help you figure it out.
Questions
Email us anytime: support@terrajewelstore.com