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Terms of service

TERMS OF SERVICE (Terra Jewel Store)

Last updated: February 16, 2026

By accessing our website and/or purchasing from Terra Jewel Store (“we,” “us,” “our”), you agree to these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or services.


1) Eligibility & Use of the Site

You confirm you are at least the age of majority in your province/state of residence, or you have permission from a parent/guardian to use this site. You agree not to use our site for any unlawful purpose or to violate any applicable laws.


2) Products, Descriptions & Availability

We aim to display product details accurately, including descriptions, pricing, and photos. However:

  • Product colors may vary depending on your screen/device.

  • All products are subject to availability and may be discontinued at any time.

  • We reserve the right to limit quantities, restrict sales, or refuse service to anyone where permitted by law.


3) Pricing, Taxes, Duties & Errors

Prices are shown in the currency displayed on the website at checkout. Taxes and shipping are calculated at checkout where applicable. Duties, customs fees, and import taxes (if applicable) may be charged by your local government/carrier and are the customer’s responsibility.

We reserve the right to correct any errors in pricing, product descriptions, promotions, shipping rates, and availability at any time (including after an order is submitted). If a correction impacts your order, we may contact you or cancel and refund the order.


4) Orders & Payment

By placing an order, you confirm that:

  • The information you provide is accurate and complete.

  • You are authorized to use the payment method provided.

We reserve the right to cancel or refuse any order, including suspected fraudulent or unauthorized transactions or orders placed for resale.


5) Shipping & Delivery

Delivery timelines are estimates and not guarantees. Delays may occur due to carriers, customs, weather, or other events outside our control.

Once an order is transferred to the shipping carrier, the carrier is responsible for delivery. If tracking shows an order was delivered but you did not receive it, please contact the carrier first. You may also contact us at support@terrajewelstore.com and we will assist where reasonably possible.


6) Returns

Returns are governed by our Return Policy, which forms part of these Terms. Please review our Return Policy for eligibility, timelines, and exclusions.


7) Jewelry Care & Wear

Jewelry should be handled with care. Normal wear, improper care, accidental damage, exposure to chemicals (including perfumes, lotions, and cleaning products), or misuse is not considered a defect.


8) Intellectual Property

All content on this site—including product names, designs, logos, images, videos, text, and graphics—is owned by Terra Jewel Store or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use our content without our prior written permission.


9) User Content (Reviews, Comments, Photos)

If you submit reviews, comments, photos, or other content, you grant Terra Jewel Store a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, and display that content for business purposes (including marketing), unless prohibited by law.

You agree your submissions will not violate any third-party rights or contain unlawful, abusive, or harmful content.


10) Prohibited Conduct

You agree not to:

  • Interfere with site security or functionality

  • Upload malicious code or malware

  • Use the site to harass, abuse, defame, or violate the rights of others

  • Collect personal information of others without consent


11) Disclaimer of Warranties

To the fullest extent permitted by law, our website and products are provided “as is” and “as available.” We do not guarantee that the site will be uninterrupted, secure, or error-free.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.


12) Limitation of Liability

To the fullest extent permitted by law, Terra Jewel Store will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products.

To the extent permitted by law, Terra Jewel Store’s total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.


13) Indemnification

You agree to indemnify and hold Terra Jewel Store harmless from any claims, losses, damages, and expenses (including legal fees) arising from your breach of these Terms or misuse of the site.


14) Privacy

Your use of our site is governed by our Privacy Policy.


15) Changes to These Terms

We may update these Terms at any time. Updates take effect when posted on our website. Continued use of the site after changes means you accept the updated Terms.


16) Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles. Any disputes will be handled in the courts located in British Columbia, unless applicable consumer laws provide otherwise.


17) Contact

For questions about these Terms, contact: support@terrajewelstore.com